Welcome to Flowers Harrow Weald. These Terms & Conditions set out the rules and regulations for your use of our online flower delivery service covering Harrow Weald and the surrounding areas. Please read these Terms & Conditions carefully before placing an order. By accessing or using our website and making a purchase, you agree to be bound by these Terms & Conditions. If you disagree with any part of the terms, you should not use our services.
These terms apply specifically to customers ordering floral products for delivery within Harrow Weald and the surrounding locations.
To place an order for online flower delivery in Harrow Weald, simply select your desired products from our website and add them to your shopping basket. Proceed to checkout to provide your contact details, recipient address, delivery date, and any message you wish to include with your flowers.
You must ensure that all information provided is complete and accurate. We cannot be held responsible for delivery failures due to incorrect or incomplete details. After completing your order, you will receive an order confirmation on the website and via the contact details you provided. This acknowledgement does not constitute acceptance of your order. Acceptance takes place once we send you a dispatch confirmation and only when payment in full has been received and authorised.
Orders can only be placed by individuals aged 18 or over, with capacity to enter into legally binding agreements.
Please note that orders are subject to availability of specific flowers, containers, greenery, and other associated products. In the unlikely event a product is unavailable, we will substitute items of equal or greater value while maintaining the overall look and style of your arrangement. We will make reasonable efforts to contact you in advance regarding any significant substitutions but cannot guarantee prior notice during busy periods.
Prices displayed on our website are in Pounds Sterling (GBP) and are inclusive of applicable UK VAT. The total price of your order, including any delivery or additional charges, will be shown at checkout before completion of your payment.
We accept payment by major UK credit and debit cards via our secure online payment system. Payment is required in full at the time of order. Your order will only be processed once payment is received and cleared by our system.
We take legal ownership of any goods only once we have received payment in full. If your payment is declined or unauthorised, your order will not be accepted or processed.
Deliveries are made to addresses in Harrow Weald and surrounding areas on the date specified at checkout, subject to our delivery schedules and availability. We strive to fulfil delivery requests as close to the specified time as possible but cannot guarantee exact delivery slots. Events outside our control (such as severe weather, traffic, or unforeseen operational issues) may affect delivery schedules.
If the recipient is not at the delivery address, we will attempt to leave the flowers with a neighbour or a safe place, or, if instructed, at a local business or reception. A delivery note will be left to notify the recipient. If neither of these options is possible, we reserve the right to return the flowers to our premises and contact the sender for further instructions. Additional charges may apply for redelivery.
It remains the customer’s responsibility to ensure the recipient is available to accept the delivery and to provide accurate delivery details. We accept no liability when delivery is not possible due to incorrect or insufficient address information or where there is no safe or reasonable location to leave the order.
Should you wish to cancel or amend your order, please contact us as soon as possible after placing your order. You may cancel an order for flowers up to 24 hours prior to the scheduled delivery date. Cancellations received with at least 24 hours' notice will entitle you to a full refund, processed via your original payment method.
For orders cancelled with less than 24 hours' notice, especially for same-day or next-day deliveries, we reserve the right to retain a portion or all of the payment to cover the cost of perishable goods and transaction expenses. Due to the perishable nature of flowers and bespoke arrangements, cancellations within 24 hours of delivery may not be possible.
If you wish to amend your order (such as changes to delivery address, card message, or recipient details), please notify us as soon as possible. While we will endeavour to accommodate your request, we cannot guarantee amendments after your order has been processed or dispatched.
Due to the perishable nature of our floral products, we are unable to accept returns except where goods are damaged or do not match your order. If you receive flowers that are damaged or unsatisfactory, please notify us within 24 hours of delivery with details and photographs if possible. Where the complaint is valid, we may offer a replacement, refund, or alternative solution at our discretion.
Refunds will only be issued to the payment method used for the original purchase. Please allow several working days for the refund to appear on your statement, depending on your financial institution.
We aim to provide high-quality flower arrangements and reliable delivery services in Harrow Weald and nearby areas. However, our liability to you is limited to the value of the goods supplied. Under no circumstances will we be responsible for any indirect, consequential, or incidental losses resulting from the use or non-delivery of our products.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any liability which cannot be excluded or limited under UK law.
We shall not be liable for any failure to perform our obligations arising from events outside our control, including but not limited to adverse weather, transport delays, or supply chain interruptions.
Flowers are natural products. While we strive to match arrangements to the images and descriptions on our website, please note that variations in colour, size, and appearance are normal. Some flowers may be delivered in bud form to ensure longevity.
If a chosen item becomes unavailable, we will substitute it for a suitable alternative of comparable quality and value. Any substitutions will be made in line with our product substitution policy and will not affect your statutory rights.
We collect and process your personal information in accordance with UK data protection laws. Your details are used solely for processing your order, fulfilling delivery, and servicing your needs as a Flowers Harrow Weald customer. For more information on how we use your data, please see our Privacy Policy.
All content on our website, including text, images, graphics, and logos, is the property of Flowers Harrow Weald and is protected by copyright and intellectual property laws. You may not reproduce or use any such material without our express written permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms & Conditions or the supply of products by Flowers Harrow Weald shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is held to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions. Our failure to enforce any right or provision will not constitute a waiver of that right or provision.
We reserve the right to update or amend these Terms & Conditions at any time. Changes will take effect immediately upon posting to our website. Continued use of our site or services after such changes shall constitute your acceptance of the revised terms.
If you have any questions, concerns, or require assistance in relation to these Terms & Conditions, orders, or flower delivery in Harrow Weald and surrounding areas, please contact our customer service team through the channels provided on our website.
Thank you for choosing Flowers Harrow Weald for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow Weald, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow Weald.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
