At Flowers Harrow Weald, we take immense pride in delivering premium, hand-prepared fresh flowers to homes and businesses across Harrow Weald and surrounding areas. As a leading local florist, your satisfaction is our top priority. This dedicated page outlines our policies regarding returns, refunds, damaged deliveries, and our thorough complaints process — all backed by our Fresh Flowers Guarantee.
We carefully source only the finest blooms, ensuring your arrangements arrive vibrant and in perfect condition. Our Fresh Flowers Guarantee promises that every bouquet sold is freshly prepared and thoughtfully handled, providing a minimum freshness window of 5 days from the date of delivery. If the flowers you receive do not meet these expectations, we are here to make it right.
While every order is securely packed and delivered with care, occasionally flowers may be damaged during transit or may not meet our high standards. If you notice any issues with your bouquet—such as wilting, breakage, or other damage—please notify us on the same day of delivery. Retain the original packaging and flowers for assessment purposes, as this will assist with a prompt resolution.
Your happiness is at the heart of what we do. If your order arrives damaged or is not as described, we offer the following options:
Fresh flowers are a perishable product, so returns are generally not required. However, we kindly ask for photographs as evidence, which will help us improve our service and expedite your refund or replacement request.
Every bouquet from Flowers Harrow Weald comes with a guaranteed freshness window of at least 5 days, provided care instructions are followed. If your flowers show signs of deterioration within this period, despite proper care, please reach out immediately. We want you to enjoy the full life and beauty of your arrangement.
If our flowers or service have fallen short of your expectations, please let us know so we can address and resolve your concerns promptly. To make a complaint, contact us with your order details and a description of the issue. Our dedicated customer service team will acknowledge your complaint within 2 business days and aim to resolve it as quickly as possible, keeping you informed every step of the way.
Flowers Harrow Weald has earned a reputation for excellence among households and businesses in our local community. We are proud to be your trusted neighbourhood florist, always striving for your satisfaction and delight with every delivery. Thank you for choosing us for your floral needs in Harrow Weald and beyond.
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